I'm new to the area and read all the positive reviews so I recommended this place to a family member for her oil change and vehicle inspection. The shop did the inspections and said the car passed the polution but failed the safety inspection and As expected the shop sent a list of repairs they recommended. They said the car needed breaks and rotors in the front and wiper blades. The quote includes a some recommendations like cabin air filter too. The total shocked me at nearly $800. I told them not to do the work, they said the inspection was pass or fail. This I understood and I told him I would make the required repairs and come back. He told me if I did not have the repairs done there they would have to redo the whole inspection and charge me again. I've been driving for 25+ years and had at least a dozen different cars over that time. This is the first time any shop has told me "if the car leaves our property you have to pay again" I told him i would not be back and i paid him for the failed inspection and passed pollution inspection which he charged $80+ dollars for. I did the breaks (which were only 1/2 worn) and put wiper blades on the car and went to another shop where that are passed with no issue. This shop told me I get 30 days to repair any failed items and I can get a sticker. Which is what every place I've gone to before has said. This place is just selling work. I'll never go back which sucks because I can walk there.
We are sorry for your experience and we didn't meet your level of expectations. We always provide a high level of service with our inspection process. It is our job to make sure you family is safe (1st and Top Priority). That's why we provide a thorough inspection over and behind PA state inspection. Looking though the digital inspection report we found the quality of brakes did not meet the requirement for state inspection. 30 days pertains to Emissions Testing. Thank you for letting us show you the high level of inspection reporting we provide to keep your family safe on the road. If there is anything we can do in the future to help you out please don't hesitate to call us.
- Dempster's Quality Car Care