Nice enough people but went in for an oil change then came out with a 900$ bill bc of all the "problems" then the next day I have to bring it back bc the brand new tire they put on was at 15psi and turns out I had a cracked rim. Now you're telling me you didn't see that when you were changing the tire? Cmon now... and then they have the nerve to charge me for it?! You were in there changing that tire I come back w a cracked rim and I'm the one liable?! Coming out $300 more that I do NOT have?! But what was I supposed to do? As a woman alone I couldn't just say no I'm not paying. I need my car to get to work so that I can feed and keep a roof over my kids heads! So yea I feel very duped. Very taken advantage of.
Leighann we are very sorry to hear you had a bad experience. We were upfront with you every step of the way. The amount quoted was for 2 tires that were shredded - shown in the digital report and other items you approved. You also Declined many other items to keep your car safe and reliable. As for the rim crack, sometimes the cracks are small enough that you can't physically see them by just looking (plus we only charged you what it cost us to repair and straighten). We also guided you toward financing that was 0% for 6 months. We were also glad you were able to take advantage of the FREE loaner vehicle while your Dodge Dart was being repaired. We take pride in making sure that all of our clients are safe. We are happy we were able to provide you with the digital report to give you the health status of your vehicle. We are sorry we could not give you the high level of service we provide all of our clients. We wish you the best in finding that service. Thank you
- Dempster's Quality Car Care