I'm thrilled with everything about Dempster's and think I have found my local garage! I came here after receiving the cutest mailer ad with a coupon for an oil change at an excellent price. Scheduling was easy, and whoever I spoke to on the phone was very patient and kind with me though our call's connection was poor for some reason. I dropped my car off first thing Tuesday morning and was greeted very warmly by Dan, who heard all of the concerns I had with my car and took the time to make sure he understood thoroughly. Dan drove me home after I dropped my car off and was very sweet and professional! I received a digital report later in the afternoon detailing the multi-point inspection Dempster's had done on my car, which was a very pleasant surprise -- I really liked having my own copy of the report to consult while deciding what I wanted to get done. I spoke to Shawn on the phone multiple times after reviewing the report and doing some research of my own to understand the issues they had found with my car, and he was consistently kind, answered my questions with excellent detail and attention, and never once made me feel like I was a bother, though I'm sure I was! They laid out costs for me as transparently as possible and I never once felt like I was being taken advantage of. Upon paying for my service and receiving my car today, I learned they had fixed my crooked bumper and a minor antenna issue I was having at no charge! It appears they even filled up a bum tire of mine. While these are minor things, this type of attention to detail is something I very much appreciate -- they easily could have looked over any of these. Overall, while I ended up spending a bit more than I initially thought, I also ended up having a lot more preventative maintenance done that will ensure I don't have drastic problems while I'm out on the road. I'm really happy with the service I received, and will be returning for sure!
Esther, it was our pleasure serving you. Keeping you and your Mazda 3 safe is our #1 priority. We are pleased you were happy with our services. Thank you!! See you soon!
- Dempster's Quality Car Care